How can we help?
Most things can be done in a minute, right here.
Install on iPhone or iPad
Open plannermy.com/planner in Safari, tap Share, then Add to Home Screen. Open PlannerMY from your Home Screen and enter your key there.
Open the plannerInstall on Android or a computer
Open plannermy.com/planner in Chrome or Edge and tap Install. Then open it like any app and enter your key.
Open the plannerI changed or lost my phone
Remove the old phone in My account, then activate on the new one. A phone not used for 30 days is removed for free. Each key can move 2 times every 90 days.
Move my key"This key is already used on another device"
All the device slots are in use. Remove a device you no longer use in My account, then try again.
Manage my devicesI did not get my email
Check your spam folder first. You can send your key again from My account, or without an account using your purchase email.
Send it againChange my email
In My account → Profile → Change email. We send a link to the new email to confirm it.
Change emailUse Cloud on a new device
Open the planner, tap "Have Cloud? Log in with your account", and sign in. Everything appears by itself.
Open the plannerRenew Cloud
Cloud never renews by itself. Renewing adds time after your current period, so renewing early loses nothing.
Renew CloudEvent reminders
In the planner: Settings → Reminders. Turn on notifications, and tick "Also email me" to get them by email too. On iPhone, install the planner first.
Open settingsInvoice for my purchase
Every purchase has an invoice in My account → Orders. Download it as a PDF.
My orders